AI Robots – When Your Business No Longer Depends Entirely on Human Resources

📰 In 2024, a restaurant in Tokyo served 300 customers every night with only 5 employees. A hotel in Singapore delivered food to guest rooms without any bellboys. A shopping mall in South Korea welcomed visitors with robots capable of speaking 8 languages.

❗️This is no longer the future. This is the reality happening every day.

❓The question is no longer: “Should businesses adopt robots?” The real question is: “What is stopping businesses from doing it?”

The Real Challenges Every F&B and Hospitality CEO Understands

If you are operating a restaurant chain, hotel, or office building, you understand these challenges:

• High employee turnover rates in Vietnam’s F&B service industry.
• Peak hours becoming operational bottlenecks: delayed orders, long customer waiting times, overloaded staff.
• Repeated training costs for new employees while service quality remains inconsistent.
• Customer experience being affected by human factors – mood, health, and attitude.

At SoftWorld, we do not simply “sell robots”.
We start by analyzing your business model → identifying operational bottlenecks (acquisition – retention – operation) → designing the right robotics solution.

Every business has a different challenge, and every robot solution should be customized accordingly.

SoftWorld – A Pioneer in AI Robotics Research & Deployment in Vietnam

SoftWorld does not just provide and install robots – we integrate TomAI intelligence into robots, transforming them into truly smart digital employees:

• AI Camera recognizes new and returning customers, understands the surrounding context.
• GenAI Voice enables natural conversations in Vietnamese and multiple languages.
• Seamless integration with POS, CRM, ordering apps, and smart elevator systems.

Featured TomAI Robotics Solutions for Different Industries

🍽️ Restaurant Service Robots – TomAI Robotics

Suitable for:
F&B chains, premium restaurants, buffet restaurants, food courts.

Challenges solved:

During peak hours, restaurants often face staff shortages, wrong table deliveries, long waiting times, and exhausted service teams – all directly impacting customer ratings and repeat visits.

TomAI Robotics Solution:

• Automatically delivers food from the kitchen to the correct table based on predefined routes.
• Communicates naturally with customers: greeting, recommending dishes, introducing promotions.
• AI Camera recognizes returning customers → enables personalized service.
• Performs Happy Birthday songs and dances, creating memorable viral moments for customers to check in and share on social media.

Benefits for F&B chains:

✅ Reduce 30-50% of staff workload during peak hours.

✅ Improve service speed and reduce customer waiting time.

✅ Create a unique brand experience that differentiates from competitors.

✅ Encourage customer-generated content → reduce marketing costs.

SoftWorld has successfully deployed TomAI Robotics at Red Junk Restaurant, Level 4 of Thiso Mall Sala, one of the first and most outstanding restaurant robotics deployments in Ho Chi Minh City.

🔗 Explore TomAI Robotics at Red Junk Restaurant →

🏨 R2R DELIVERY (ROBOT TO ROOM) – Smart Delivery to Every Room

Suitable for:
Hotels, luxury apartments, office buildings, hospitals, dormitories.

Challenges solved:

Hotels and premium residential buildings are increasingly facing a shortage of bellboys and rising operational costs. Modern customers expect convenience and privacy – they prefer contactless delivery experiences.

R2R Delivery Solution:

• Robots automatically receive delivery requests from the system, navigate to elevators, call elevators, and move to the correct floor.
• Arrive at the correct room and notify guests via call or mobile notification.
• Secure PIN protection – only the recipient can access the delivery compartment.
• Fully integrated with ordering apps and building management systems.

Benefits for apartments and smart buildings:

✅ Reduce dependency on internal delivery staff.

✅ Enhance customer experience: faster, more convenient, secure, and premium.

✅ Position the building as a “Smart Building” – creating a competitive advantage for sales and leasing.

✅ Operate 24/7 without additional night shifts.

🎬 Watch R2R Delivery (Robot To Room) Video →

🏫 ROBOT TOURGUIDE & SMART RECEPTION – Intelligent Guidance & Welcome Experience

Suitable for:
Universities, banks, hospitals, shopping malls, exhibitions.

Challenges solved:

First-time visitors often struggle with navigation. Reception staff spend time answering repetitive questions, while many tasks can be automated to optimize operating costs.

Solutions:

Robot Tourguide:

• Welcomes visitors, provides information, and guides them to the correct locations (bank service counters, student registration areas, cafeterias, student rooms, etc.).

Robot Receptionist:

• Uses AI Camera to recognize scheduled visitors.
• Confirms visitor information.
• Guides guests to meeting rooms.
• Notifies hosts when guests arrive.

Robot Library Assistant:

• Supports book searching, area guidance, and facility instructions.

Benefits for universities, banks, and event centers:

✅ Automate 60-80% of repetitive reception tasks.

✅ Deliver a professional and modern visitor experience.

✅ Strengthen the image of an innovative, technology-driven organization.

Why Choose SoftWorld for AI Robotics Solutions?

Is Your Business Ready to Deploy AI Robots?

Meet SoftWorld today to analyze your operational model and design the most suitable AI Robotics solution for your business.

👉 CONTACT SOFTWORLD TODAY TO GET YOUR TOMAI ROBOTICS CONSULTATION!

☎️ Hotline: +84 968 01 07 11

📧 Email: sales@softworldvietnam.com

🌐 Website: www.softworldvietnam.com

📍 Address: 8th Floor, Moc Gia Building, 92 Yen The Street, Tan Son Hoa Ward, Ho Chi Minh City, Vietnam