Coinciding with the grand opening of AEON Mall Thanh Khe – Da Nang, SoftWorld is proud to officially launch its AI Attendance system – an intelligent access management solution powered by facial recognition technology combined with RFID card authentication, enabling AEON Mall to efficiently manage and monitor access for more than 1,700 employees working on-site.
This project represents more than just a technology deployment. It is a strong testament to SoftWorld’s commitment to partnering with businesses throughout their digital transformation journey – helping organizations operate more efficiently, intelligently, and sustainably over the long term.
The Operational Challenges Faced by AEON Mall
Before implementing the new system, employee access management at AEON Mall relied heavily on manual Excel-based processes. With a large workforce, this approach created significant operational challenges for both management teams and employees.
- ❌ Fragmented employee data stored across multiple systems required HR teams to manually enter the same information repeatedly, resulting in wasted time, duplicate records, and a higher risk of human error.
- ❌ Limited control over access cards led to unnecessary operational costs. When employees left the company, their access cards were not always collected or reassigned efficiently, creating hidden expenses that accumulated over time.
- ❌ Security and safety risks arose from the inability to accurately verify who was entering and leaving the workplace. Issues such as card sharing or unauthorized card usage posed potential security threats and reduced management’s confidence in employee access control.
With a high-volume operation recording approximately ~20,000 access events every day and potentially even more during peak periods – AEON Mall Thanh Khe required a robust solution capable of centralizing data, improving accuracy, and automating the entire access management process, instead of relying on manual workflows that carried increasing operational risks.
SoftWorld’s Solution: AI Attendance – Facial Recognition Combined with RFID Card Authentication
Understanding AEON Mall’s operational challenges, SoftWorld designed and implemented the AI Attendance system, leveraging facial recognition technology integrated with RFID card authentication to deliver secure and reliable access control through three core values:
✅ Synchronized Data – Centralized Management
The system automatically synchronizes employee information across multiple existing systems without requiring repeated manual configuration or data entry. As a result, all employee records are consolidated into a single centralized platform, making them easier to manage, search, and reconcile while significantly reducing the daily workload for AEON Mall’s HR and IT teams.
✅ Enhanced Access Control – Greater Peace of Mind for Both Management and Employees
Every entry and exit is verified through dual authentication using facial recognition and RFID card validation, ensuring the right person, at the right time, with the right credentials.
For AEON Mall, this provides a reliable risk management tool that delivers transparent, real-time visibility into employee movement throughout the mall.
For employees, the check-in and check-out process becomes fast, seamless, and effortless – eliminating complicated procedures while minimizing misunderstandings or attendance disputes caused by manual record-keeping.
✅ Scalable Platform – Ready for Future Operational Expansion
With systematically collected access data, AEON Mall can further expand the system to support cost analysis, operational reporting, and more advanced business management requirements in the future. The platform is also designed to scale easily across additional AEON Mall branches without requiring a complete system rebuild.
The solution not only enables AEON Mall to strengthen workforce management but also provides employees with a faster, more convenient, and more transparent check-in/check-out experience every day.
How the AI Attendance System Works
The AI Attendance workflow is designed to be simple while ensuring maximum accuracy and security:
Employee Data Synchronization → Card Issuance & Facial Enrollment → Dual Authentication at Entry/Exit → Data Synchronization & Management Reporting
- Employee information is first synchronized from AEON Mall’s existing systems into the AI Attendance platform, ensuring all employee records remain centralized and consistently updated.
- Each employee is then issued an access card and enrolled with their facial recognition data. This information is automatically synchronized with access control devices installed at the entrances, allowing employees to complete check-in and check-out within just a few seconds.
- For every entry and exit, the system performs dual authentication. Employees scan their assigned RFID card while the system simultaneously verifies their identity using facial recognition against the registered facial profile. Once both authentication methods are successfully matched, a valid access event is recorded – fast, accurate, and virtually impossible to manipulate.
- All access records are synchronized back to the central management platform, where managers can easily monitor activities, generate reports, and export data to Excel without manually consolidating information from multiple systems.
Thanks to its dual authentication mechanism (RFID card + facial recognition), the system virtually eliminates fraudulent activities such as card sharing or unauthorized individuals using someone else’s access card, providing greater confidence and security for both Mall management and every employee.
Deployment Scale at AEON Mall
The solution is now officially operating at AEON Mall Thanh Khe – Da Nang, supporting approximately 1,700 employees and processing an average of 1,500-1,900 access events per day.
This marks an important milestone for both SoftWorld and AEON Mall. Looking ahead, SoftWorld aims to continue partnering with AEON to expand the AI Attendance solution across additional mall locations, helping standardize employee access management throughout the entire network.
Key Benefits Delivered by the Solution
✅ Effective Fraud Prevention
The system prevents employees from sharing access cards or unauthorized individuals from using someone else’s credentials, significantly reducing security risks while giving management greater confidence in workplace access control.
✅ Reduced Configuration and Operational Workload
Card issuance, facial enrollment, and device synchronization are largely automated, minimizing manual effort and allowing Mall operation teams to focus on higher-value tasks.
✅ More Transparent and Reliable Access Management
Every entry and exit is accurately recorded with complete data and reporting capabilities, providing reliable insights for operational management and decision-making. At the same time, employees can trust that every check-in and check-out is recorded accurately and fairly.
Memorable Moments Throughout the SoftWorld × AEON Mall Project
The project was completed over approximately three months, covering everything from the initial site survey and solution design to the official Go-live, perfectly timed with the grand opening of AEON Mall Thanh Khe.
Behind a smoothly operating system were countless late nights and dedicated efforts from the SoftWorld team to ensure everything was fully prepared for the Go-live milestone.
It was also a journey of close collaboration between two teams. The enthusiasm, responsiveness, and strong cooperation from the AEON team became a tremendous source of motivation for SoftWorld throughout the project. SoftWorld’s engineers worked on-site in Da Nang to configure and deploy the system, receiving highly positive feedback from the customer for their professionalism, dedication, and friendly support.
To celebrate the grand opening, SoftWorld proudly presented a congratulatory flower bouquet, wishing AEON Mall Thanh Khê – Da Nang continued growth, prosperity, and lasting success as one of the city’s favorite shopping destinations.
Moments like these truly reflect SoftWorld’s core philosophy: we don’t simply deliver technology solutions – we build long-term, trusted partnerships with every customer we serve.
SoftWorld – Partnering with AEON Mall to Shape a Digital Future
From a manual, resource-intensive process filled with operational risks, AEON Mall Thanh Khe – Da Nang now benefits from an intelligent, accurate, and scalable access management system. Mall management can confidently oversee daily operations, while employees enjoy a faster, more convenient, and more transparent check-in and check-out experience.
This project once again reinforces SoftWorld’s mission: to stand alongside businesses throughout their digital transformation journey by delivering solutions that streamline operations, improve efficiency, and foster long-term strategic partnerships.
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