In the context of the F&B industry undergoing a strong digital transformation, SoftWorld has deployed the TomAI Robotics solution at Red Junk Restaurant, located in the Thiso Mall Sala Event Center. This is not only a technological application but also a strategic move to enhance service quality, optimize operational efficiency, and deliver a new robot service experience to customers.
TomAI Robotics – Optimized Operations: From Kitchen to Table in One Touch
One of the biggest challenges for large-scale restaurants is ensuring seamless communication between the kitchen and service staff. With TomAI Robotics, this process is fully streamlined:
- Fast & accurate delivery: As soon as a dish is ready, kitchen staff simply place it on the robot tray and select the table number. The robot will automatically navigate and deliver the dish to the correct table.
- Reduced staff workload: Robots take over repetitive serving tasks, eliminating the need for staff to wait in the kitchen or check order status. This allows the team to focus more on customer care and personalized service.
TomAI Robotics serving dishes at Red Junk Restaurant, Thiso Mall Sala
“Smart Staff” Enhancing Brand Image with TomAI Robotics
TomAI Robotics acts as a technology ambassador, bringing a modern and professional touch to Red Junk through innovative interactive features:
- Multimedia display: The robot is equipped with a high-resolution screen that continuously displays promotions, special offers, and new menu items, helping customers easily access information.
- AI voice interaction: The robot can communicate naturally, recommend dishes, and suggest suitable combos based on customer preferences. This not only speeds up decision-making but also helps increase the restaurant’s average order value (AOV).
TomAI Robotics screen displaying promotions and menu information
TomAI Robotics interacting with customers via voice at Red Junk Restaurant
Personalized Experience – Driving Social Check-ins with TomAI Robotics
Beyond being a delivery tool, TomAI Robotics creates memorable moments and offers a unique robot service experience:
- Birthday celebrations: Upon request, the robot can sing and dance to “Happy Birthday,” adding excitement to special occasions. These moments often become highlights for customers to capture and share on social media platforms like Facebook and TikTok, organically boosting brand visibility.
- High-tech experience: With facial recognition and multilingual interaction (supporting up to 80 languages), the robot ensures a welcoming experience for a wide range of customers.
TomAI Robotics singing and dancing to celebrate a birthday at Red Junk Restaurant
SoftWorld x Red Junk: A Milestone for the Future of Smart Restaurants
The successful deployment of the TomAI Robotics ecosystem at Red Junk is not just a standalone tech project but a significant step in applying AI to restaurant operations. It lays the foundation for further research and development of advanced technologies, moving toward a fully automated, modern smart restaurant model where operations are optimized and customer experiences are highly personalized.
SoftWorld celebrating the successful deployment of TomAI Robotics at Red Junk
Marking this milestone, SoftWorld representatives presented a congratulatory flower bouquet to celebrate the project’s initial success. This gesture not only acknowledges the introduction of the first “robot staff” but also symbolizes a long-term partnership and sustainable development. With a strong commitment to innovation, SoftWorld will continue to deliver breakthroughs in AI and Robotics, helping Red Junk enhance customer experience and optimize operational efficiency.
The deployment of TomAI Robotics at Red Junk not only improves operational performance but also delivers a unique robot service experience to customers. It also serves as a clear testament to SoftWorld’s capability in implementing practical AI solutions within the F&B industry.
👉 CONTACT SOFTWORLD TODAY FOR A ROBOTICS SOLUTION DEMO!
☎️ Hotline: +84 968 01 07 11
🌐 Website: www.softworldvietnam.com
📍 Address: 8th Floor, Moc Gia Building, 92 Yen The Street, Ward 2, Tan Son Hoa Ward, Ho Chi Minh City
