Every Year, Nearly One Million Students Are Waiting for Guidance – Does Your Institution Have Enough Resources?
Every year, nearly one million Grade 12 students in Vietnam begin one of the most important journeys of their lives: choosing the right university, college, and future career path.
Behind that decision are dozens of questions – about tuition fees, academic programs, admission requirements, scholarships, enrollment schedules, and career opportunities after graduation. And they expect answers immediately, whether it is 9 AM or 11 PM.
Meanwhile, admission consulting teams at most institutions only operate during office hours. During peak enrollment seasons, hundreds of inquiries arrive simultaneously through email, phone calls, fanpages, and Zalo. Not every question can be answered in time. Not every student is willing to wait until the next day.
The result: institutions lose potential students not because of education quality – but because of slow response times.
The Enrollment Consulting Landscape Is Changing
In the past, student enrollment consulting was entirely handled by humans. Staff members made phone calls, replied to emails, and provided direct consultations at events and campuses.
But today’s students and parents have different expectations.
They search for information anytime, anywhere. They expect responses within minutes, not days. They want accurate answers based on each institution’s actual programs – not generic responses.
And when one institution responds faster, provides clearer information, and creates a better consultation experience, students and parents are far more likely to choose that institution.
This is no longer just a staffing challenge. It is a technology challenge.
Introducing TomAI Admission Assistant – 24/7 AI Consulting Solution for Universities & Colleges
SoftWorld proudly introduces TomAI Admission Assistant – an AI-powered consulting assistant specifically designed for universities and colleges, currently being effectively implemented by UMT – University of Management and Technology Ho Chi Minh City.
TomAI Admission Assistant is not a traditional rule-based chatbot with fixed scripts.
It is an AI assistant trained directly on your institution’s own data – including academic programs, tuition fees, scholarship policies, admission requirements, and enrollment schedules – enabling it to provide accurate, fast, and consistent responses just like a real enrollment consultant.
TomAI Admission Assistant for Universities & Colleges
🔹 Instant Responses – 24/7, Without Downtime
A student asks questions at 11 PM before the application deadline. A parent needs confirmation about tuition fees at 6 AM. TomAI Admission Assistant responds instantly – without waiting for office hours, without leaving students uncertain or considering another institution.
🔹 Handle Hundreds of Conversations Simultaneously – Without Expanding Staff
During peak enrollment seasons, inquiry volumes can increase 5 – 10 times compared to normal periods. TomAI Admission Assistant handles all conversations simultaneously – no waiting lines, no missed inquiries, and no need to hire temporary staff.
🔹 Accurate Responses Based on Real Institutional Data
No made-up information. No generic answers. TomAI Admission Assistant is trained directly on your institution’s actual materials – ensuring every response is accurate, up-to-date, and aligned with current policies.
🔹 Personalized Consulting for Different Audiences
Students ask about suitable majors, career opportunities, tuition fees, and scholarships.
Parents need information about financial support policies, dormitories, and campus safety.
International students can be supported in more than 80 languages.
TomAI understands the context of each conversation to provide relevant guidance – instead of presenting long lists of information and leaving users to search on their own.
🔹 Automated Enrollment Guidance – From Inquiry to Application Submission
TomAI Admission Assistant does more than answer questions. It guides students through every step of the enrollment journey: eligibility requirements → program selection → application submission → confirmation → interview schedules (if applicable).
This significantly reduces repetitive workloads for enrollment consulting teams.
Real-World Implementation: UMT – University of Management and Technology Ho Chi Minh City
SoftWorld has successfully implemented TomAI Admission Assistant for UMT — one of the pioneering universities applying AI in student enrollment in Vietnam.
The challenge UMT faced: During every enrollment season, the consulting team received hundreds of repetitive questions daily about tuition fees, admission scores, scholarships, and academic programs. Outside office hours and on weekends, many student inquiries could not be answered promptly.
After implementing TomAI Admission Assistant:
- The AI assistant operates 24/7 with instant responses at any time
- Handles hundreds of simultaneous conversations during peak periods
- Consulting teams can focus on complex cases instead of repetitive FAQs
- Consulting quality becomes more consistent, regardless of shifts or staff experience
Why Is This the Right Time to Implement AI?
Many institutions are still in the “watching AI” phase — observing, researching, and waiting.
But while one institution waits, another is already implementing AI and building long-term advantages.
Institutions adopting AI enrollment solutions early not only respond faster — they also collect more student insights, better understand market demand, and continuously improve their enrollment processes over time.
That gap will continue to grow.
Special Program: 3 Months Free Access
To support educational institutions in Vietnam in applying AI to enrollment consulting, SoftWorld is launching a special program:
🎁 Free 3-month access to TomAI Admission Assistant for Universities & Colleges.
⚠️ Only 5 slots remaining — limited availability. Register now at: Link
💡 Practical AI for Education. Supporting Better Decisions for Students’ Futures.
Get Started Today
👉 Receive your free 3-month access to the AI Admission Assistant here: Link
Or contact SoftWorld for more information:
☎️ Hotline: +84 968 01 07 11
📧 Email: sales@softworldvietnam.com
🌐 Website: www.softworldvietnam.com
📍 Address: 8th Floor, Moc Gia Building, 92 Yen The Street, Tan Son Hoa Ward, Ho Chi Minh City
SoftWorld — More than implementation, we partner with institutions to design AI solutions tailored to each school’s unique challenges.
