SoftWorld does not offer one-size-fits-all solutions. To ensure true alignment and measurable impact for each enterprise, all research and development activities are conducted through a structured four-step framework.
SoftWorld goes beyond simply “writing code.” We provide strategic consulting, define the right direction, and implement technology solutions aligned with each enterprise’s business objectives, empowering organizations to achieve sustainable growth and operational excellence:
Drive brand growth - Accelerate revenue - Reduce operational costs - Strengthen competitive advantages
Customer Relationship Management (CRM) Systems
Optimize customer management, increase return rates, and drive long-term revenue growth.
Centralized customer data collection and management
Tracking customer behavior, purchase history, and engagement by segment
Automated customer
engagement workflows
(SMS, Email, Zalo, in-app notifications, etc.)
Increase repeat rates by
20-40% through
personalized
offers and marketing
campaigns
Support sales teams with
standardized processes:
Lead → Nurture →
Conversion
Measure campaign
performance
and customer journeys
within a single system
Reduce manual workload
by 25-35% for marketing and
customer care teams
E-commerce System Development
Build omnichannel e-commerce platforms with synchronized operations and easy scalability.
Integration across website, mobile app, CRM, and related systems
Higher conversion rates through seamless shopping experiences
Unified management of inventory, orders, and customers
Reduce operating costs by 30–40% compared to using fragmented tools
Easy expansion into new markets and sales channels
Digital Solutions for Manufacturing Operations
Automation and standardization for comprehensive operational control.
Standardize and digitize production processes (orders, inventory, quality control)
Real-time management of materials, progress, and productivity at each stage
Alerts for abnormal inventory levels to prevent shortages or overstock
Real-time monitoring of machinery and workforce performance
Reduce operating costs by 15–25% through fewer errors and production losses
Intelligent reporting to forecast demand and support accurate planning
Increased transparency, enabling business expansion without proportional increases in headcount
